Shipping & Returns

 

Shipping Information

Your shoes are made specifically to your order.

The selected style combo pair will normally be made and shipped within 10 working days of us receiving an order.

If you select the fit trial pair option these will be despatched the day after the order is received together with a prepaid return document. The selected style combo pair will then be sent within 10 working days of us receiving the returned fit trial pair and your confirmation.

Shipping is via Royal Mail / Parcelforce door to door from our North Yorkshire workshop.

UK deliveries will arrive the next working day. Outside of the UK delivery times will vary according to the location.

Any Non EU countries duties are paid by the customer before final delivery via a simple process run by our shipper. Please check your local duties before ordering.

Shipping Prices

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Returns & Exchanges

You have 14 days from the date of receipt to notify us of any problems, by emailing us at info@slackshoemakers.com.

We try to avoid the need for returns on our custom made styles by offering the FIT TRIAL PAIR option. If you are unsure of your size please click this supplement at the time of purchasing your selected style combo pair.

Please be aware when ordering the selected style combo that we do not carry in stock the alternative sizes of that combo, so if the 1st pair does not fit there will be a considerable delay whilst we make up another size for you.

For quality related returns we will refund the original price of the shoes plus shipping costs. A refund to your credit card or PayPal will be made as soon as we have seen the shoes and confirmed the defect and that they are in their original condition. Always include in the returns shipment a copy of your original receipt, clearly showing your name and order number.

All returns should be sent to

Sco Designs Ltd, 5 Reeth Dales Centre, Silver Street, Reeth, North Yorkshire, DL11 6SP United Kingdom